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Social Responsibility

Fulfilling social responsibilities according to the stature of a global company.

Home Social Responsibility Customer Satisfaction

CUSTOMER SATISFACTION

We aim to prevent the complaints of customers in advance through accumulated data, with various award systems, benefits and campaigns where employees are working happily on, and support to provide the best service to our customers.

Safety and Health Management

Systematic Investigation and Monitoring

Systematic Investigation and Monitoring

Systematic Investigation and Monitoring

We have assembled various options for customers and made them into a database. After analysis, we use that data to provide better service to our customers. We regularly conduct customer service satisfaction surveys and through monitoring, we reflect them in future service improvement. Also, through accumulated data from a variety of routes, we perform systematic customer satisfaction activities such as ‘VOC(Voice of Customer) forecast system’ , a system that predicts customer complaints in advance and disseminates them to employees, etc…

Creative Service Training

Creative Service Training

Creative Service Training

In 1994, we established a service academy, which is a specialized service training agency, and conduct systematic and professional service training to tailored to specific customers and situation. We allow employees to actively participate in service training through this system which suits the characteristics of each business service, and a differentiated service leader development program.

Employee satisfaction becomes customer satisfaction

Employee satisfaction becomes customer satisfaction

Employee satisfaction becomes customer satisfaction

We operate various systems such as in-house campaigns to facilitate a vibrant organizational culture, individually customized welfare system, etc... by supporting a pleasant and enjoyable working environment to voluntarily provide great service to our customers. In addition, we are creating a culture to allow for endless efforts to satisfy our customers through a differentiated awarding system, for best employees, while giving opportunities to benchmark advanced overseas businesses.

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Safety and Health Management

Samsung C&T recognizes that safety and health are an important foundation for management, and in order to create a safe and healthy workplace, both employees and executives actively practice the following activities.

01. Safety first "Safety takes precedence over all values."
  • Where various tasks conflict in performing the company's affairs, the top priority for of decision-making shall be safety.
  • It will create an advanced safety and health management culture through voluntary participation and consultation of all employees and workers.
02. Compliance with principles "Rules and processes must be followed."
  • It is mandatory to comply with enhanced standards (procedures, guidelines, SOPs), including legislation.
  • Other commitments set for business shall also be kept.
03. Right person, right place "We train the best people with fair personnel."
  • It shall train human resources by educating knowledge and expertise suitable for the position of duties, such as safety manager, supervisor, and workers, and place necessary persons in the right place.

The above safety and health management policies and activities will be announced inside and outside the organization, and all technologies and capabilities held by management, executives, employees, and business partners will be integrated and continuously developed.