Social Responsibility
Fulfilling social responsibilities according to the stature of a global company.
CUSTOMER SATISFACTION
We aim to prevent the complaints of customers in advance through accumulated data, with various award systems, benefits and campaigns where employees are working happily on, and support to provide the best service to our customers.
Systematic Investigation and Monitoring
We have assembled various options for customers and made them into a database. After analysis, we use that data to provide better service to our customers. We regularly conduct customer service satisfaction surveys and through monitoring, we reflect them in future service improvement. Also, through accumulated data from a variety of routes, we perform systematic customer satisfaction activities such as ‘VOC(Voice of Customer) forecast system’ , a system that predicts customer complaints in advance and disseminates them to employees, etc…
Creative Service Training
In 1994, we established a service academy, which is a specialized service training agency, and conduct systematic and professional service training to tailored to specific customers and situation. We allow employees to actively participate in service training through this system which suits the characteristics of each business service, and a differentiated service leader development program.
Employee satisfaction becomes customer satisfaction
We operate various systems such as in-house campaigns to facilitate a vibrant organizational culture, individually customized welfare system, etc... by supporting a pleasant and enjoyable working environment to voluntarily provide great service to our customers. In addition, we are creating a culture to allow for endless efforts to satisfy our customers through a differentiated awarding system, for best employees, while giving opportunities to benchmark advanced overseas businesses.
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